SILAB develops, manufactures and markets patented natural active ingredients with proven efficacy and safety to the world's leading cosmetic and dermo-cosmetic companies to enhance the beauty of healthy skin (SILAB Cosmetics department) and to care for compromised skin (SILAB Softcare department).

The Sales Department is responsible for the technical and marketing promotion of SILAB's active ingredients and ensures the daily follow-up of the customer relationship, getting involved in its partners' projects and providing all the useful information about the company's products and know-how. Based on trust, on scientific expertise and on the availability of the team, commercial exchanges cover a wide range of missions.

Joining our Japan team, your main mission will be focused on Japan market and will consist in :

Sales administration and logistic tasks

- managing customers' orders, from data entry to invoicing via the ERP system;

- ensure and arrange the shipments, with our logistic partner, from the warehouse to the customers;

- ensure the orders of products samples to HQ, send them to the customers;

- prepare the quotation, plan and monitor the import process, invoices, monitor the operation (warehouse), organize and follow the delivery and keep the customer updated;

- collect the forecasts from customers and dealers, consolidate, analyses and track the data;

- ensure stock management, inventory of the warehouse stock and the office samples stock, and other quality issues related to the packaging or sending;

- manage the customer purchase plans;

- follow import processes with the freight forwarder and check the payment process when finished;

- prepare weekly and monthly reports to monitor the sales versus the budget and support the sales team;

- archives all the documents related to shipping, sales and invoices.

Administrative tasks

- realize administrative routine, send invoice for payment, send necessary documents to the fiscal office and legal office with the support of the business controlling and accounting third party;

- ensure office administrative task, order of office supply, etc.;

- support the establishment of direct business contracts with customers, when necessary, in connection with the local management and HQ legal department;

- handle General Affairs with vendors and service providers, ensure timely order and payment of invoices.

On a daily basis, you will interact with several departments at the headquarters such as sales administration, finance, legal, quality based in France and also with local supply chain partner.

Upon arrival, you will benefit from solid training provided by our teams.

You have training or experience in international trade or logistics/transportation. 

You are fully fluent in Japanese, both written and speaking, and have the experience to communicate with Japanese customers. You have a perfect command of English in daily professional situations, both written and oral. 

You use the Office suite in an advanced way (Excel advance level, PowerPoint). You have knowledge as well of ERP system and CRM.

You are methodical and organized in your work, yet adaptable to customer requirements and capable of managing priorities effectively. Recognized as proactive and solution-oriented, you contribute to process improvements and customer satisfaction.

Location : Based in our office in Tokyo.

Please apply on our website www.silab.fr (resume and cover letter)